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24/7 support by email
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Set your own chalet rules for guests
What Lodging.ae provide for you?
Explore chalets in preferred settings like area, pricing and special features.
Choose from a variety of chalet types and sizes to match your needs.
Easily check the chalet's open dates and booking options.
Read genuine guest feedback to gauge the chalet's quality.
Check overall guest satisfaction scores to inform your decision.
Get quick answers via live chat, email, or phone.
Find rates for different seasons and dates, with clear details.
Discover any ongoing deals or special offers for your stay.
About Lodging.ae
Lodging is the ultimate online booking portal for chalet stays in the UAE. Our mission is to provide visitors with the perfect escape from their daily routine and help them discover the hidden gems of the UAE.
Frequently Asked Questions
When will I receive the electronic confirmation message for booking the chalet?
The confirmation email will be sent within a maximum of 30 minutes after the booking. If you do not receive anything within this time frame, please check your spam and junk email folders
Can I verify the booking details?
You can do that by logging into your account and selecting 'My Bookings' from the menu. If you've forgotten your login information, you can click on the 'My Bookings' link in the confirmation email
What should I do if I can't find my confirmation email?
Please check your spam folder. If you still can't find it, you can request a resend by visiting the website. If 24 hours have passed since your booking and you haven't received the confirmation, don't hesitate to contact customer service
Can I change booking details such as dates?
Yes, you can make desired changes to your bookings either by using the link provided in the confirmation email or by visiting the website, depending on the policy of each chalet
What are the available payment methods?
The most widely accepted method across the chalets listed on our website is credit card. However, some chalets may accept alternative payment methods. The accepted payment methods for each chalet will be specified
Can I make payment by deposit or prepaid payment?
Yes, this feature is available for some of the available chalets, and the deposit amount may cover the total cost. You can check the payment policies in your booking confirmation
Why do I need to provide credit card details?
It is for settling the booking fees and confirming the reservation
Can I cancel my reservation?
Yes, you can cancel the reservation, but please be aware of the cancellation fees set by the chalet owner. You will be responsible for any additional costs to the chalet owner.
Is it possible to cancel or change non-refundable booking dates?
Typically, canceling a non-refundable booking incurs fees; however, you can request a free cancellation after sending the request to the owner, who may decide to waive the fees. You can also rebook if the fees are waived.
Where can I find the chalet's cancellation policy?
You can find it in your booking confirmation.
When can I get a refund?
If a refund is applicable, it will be processed immediately. Please note that it may take up to 30 days from the processing date for banks to credit the refunded amount to your account in your country's currency.
How do I know if my booking has been canceled?
You will receive a confirmation email immediately after the cancellation to confirm the cancellation of the booking.
What are the check-in and check-out times?
The check-in and check-out times vary for each chalet. You can find them when making the booking under the 'House Rules' section, and you can also find them in the confirmation email.
Can I request early check-in or late check-out?
Yes, you can do so through the self-service option.
Can I make a special request?
Yes, you can do so by sending the request to the owner through the self-service option. Please note that our website cannot guarantee all special requests.
