Terms & Conditions

These terms govern use of the Lodging.ae website and app, bookings, listing requests, loyalty programs, and any related dealings between us and guests, owners, visitors, and users of the platform.

Applies to guests and owners Effective date: October 11, 2026 Read with Privacy and Refund Policy

Please read these terms together with the Privacy Policy, Cancellation & Refund Policy, and any special terms displayed on the property page or in the booking confirmation/document. Where applicable law grants a mandatory non-waivable right, that right remains effective and prevails over any conflicting term on this page.

1. Acceptance and Scope

Browsing the platform, creating an account, listing a property, completing a booking, or paying any amount through Lodging.ae constitutes acceptance of these terms.
If you act on behalf of an owner, company, or operating entity, you confirm that you have the legal authority required to bind that party to these terms.
Any additional terms published on the property page, during checkout, in booking documents, or in cashback/loyalty programs form part of and supplement these terms.

2. The Role of Lodging.ae

Lodging.ae operates as a digital platform, booking intermediary, and electronic transaction aggregator between the guest and the owner/operator, and is not the property owner or day-to-day operator unless expressly stated otherwise.
The stay contract itself, access to the property, the property’s actual condition, rules of use, on-site services, deposits, and any damage or on-site violations remain directly between the guest and the owner/operator.
Lodging.ae may facilitate booking, collection, customer support, and coordination, but that does not mean it takes possession of the property or assumes daily operating responsibility for it.

3. Accounts, Identity, and Fraud Prevention

You must provide accurate and current information when registering, booking, or listing, and you remain responsible for login confidentiality and all activity carried out through your account.
Lodging.ae may request proof of identity, age, ownership, authority, or payment method, and may delay, refuse, or cancel any transaction in cases of suspected fraud, misuse, or regulatory risk.
You may not use cards or accounts you are not entitled to use, create false identities, manipulate reviews, scrape platform data by automated means, or attempt to bypass security controls.

4. Pricing, Booking, and Payment

The displayed price includes card payment fees. Paying with Tabby or Tamara adds 3%, and paying by bank transfer takes 5% off.
Before any payment, Lodging.ae confirms with the owner that the property is available on the requested day at the displayed price.
Card, Tabby, and Tamara payments only place a hold on the amount, which is captured only after the owner gives final confirmation. If the owner declines or does not confirm within the deadline stated in the booking message (6 hours, or 1 hour for bookings today or tomorrow), the hold is released in full with no deduction.
Bank transfers go to the company account given in the booking message after the owner confirms, and we verify the receipt before confirming the booking. Bookings paid entirely in cash on arrival are not accepted.
Deposit: you may pay a deposit through the platform (the owner’s deposit plus the platform fee) and pay the rest directly to the owner at check-in. The remaining amount is shown in the booking summary before payment.
A booking is confirmed when you receive the confirmation message and booking number. The property location is sent after confirmation.
Payment methods such as Stripe, Tabby, Tamara, and bank-transfer arrangements remain subject to their own terms, controls, and approvals, and may be declined, cancelled, or delayed by the payment provider.
Lodging.ae retains records of terms acceptance, acceptance time, IP address, and related payment/communication data for evidence, compliance, and dispute-handling purposes.

5. Guest and User Obligations

The guest must respect the permitted guest count, check-in/check-out times, property rules, displayed instructions, and any legal or safety requirements applicable to the site or surrounding area.
The guest is responsible for the conduct of accompanying persons and for any damage, excessive cleaning, loss, violation, or extra charge arising from use of the property or breach of stated limits.
You may not use the property or the platform for unlawful, disruptive, offensive, or unsafe activity, or in any way that exposes the owner, neighbours, or the platform to risk, complaints, or liability.

6. Owner / Operator Obligations

The owner/operator must keep property images, description, pricing, availability, location, cancellation rules, check-in/out details, house rules, and any on-site deposit or additional charge accurate and up to date.
The owner/operator is responsible for licences, permits, safety, cleanliness, property readiness, and the legality of listing and hosting guests at the property.
Confirmed bookings must be honoured and calendars kept current. Lodging.ae may suspend, hide, or terminate a listing in cases of repeated owner cancellations, misrepresentation, serious complaints, or delivery failure.

7. Deposits, Damages, and Off-Platform Charges

The booking deposit is part of the booking price and follows the cancellation policy. A refundable security deposit, if the owner asks for one, is a direct arrangement between guest and owner, collected and returned by the owner.
Any refundable insurance/deposit shown on the property page or booking document is, unless expressly stated otherwise, a direct arrangement between the guest and the owner and is collected/returned by the owner.
The owner may claim documented compensation or charges for damage, breach, excessive cleaning, extra persons, or late checkout, subject to what was properly disclosed and permitted by law.
Lodging.ae does not collect or refund deposits and does not mediate or adjudicate deposit or damage disputes between guest and owner.

8. Cancellation, Date Changes, and Loyalty Programs

If the booking is still pending before confirmation, it may be cancelled without fees because the amount has not yet been finally captured. Once confirmed, the governing cancellation and refund rule is the property-specific policy displayed on the property page, checkout, and booking document.
If the guest cancels a confirmed booking, administrative fees are non-refundable and the booking amount follows the owner policy for that property. If the owner cancels a confirmed booking, the guest receives a full refund without deduction and is offered another property or another day if they wish; the owner bears the payment gateway fees in that case.
Date-change requests are governed by the property policy, owner approval, and availability. If approved, administrative fees may apply to the new transaction, higher price differences are charged, and lower price differences are not refunded.
Cashback: 5% of the platform fee on a booking, up to AED 50 per booking, added to your balance after you review your stay. The balance is valid for one year from your last stay, renews with each stay, and can be used as a discount on future bookings. It cannot be converted to cash and is cancelled in case of misuse.
Cashback, loyalty, referral, and coupon programs are promotional benefits that may be modified, suspended, cancelled, or clawed back in cases of misuse, fraud, or conflict with booking policies.

9. Communications, Content, and Reviews

By using the platform, you agree to receive operational and service communications relating to bookings, account matters, or security via email, phone, SMS, WhatsApp, or notifications.
Guests and owners communicate through Lodging.ae WhatsApp, and we relay messages between them. Direct contact numbers are shared only on check-in day.
The WhatsApp booking assistant is automated, and our team can step in at any time. After your stay we ask you for a rating from 1 to 5.
You may opt out of marketing communications where available, but you may not opt out of essential messages required to confirm, operate, or settle a booking or dispute.
Lodging.ae may review, hide, or remove any review, image, or content if it is false, misleading, abusive, unlawful, or exposes the platform or others to liability.

10. Non-Circumvention, Suspension, and Indemnity

Owners and guests may not use information or leads obtained through Lodging.ae to arrange side bookings, bypass the platform, or avoid fees due to it.
Lodging.ae may suspend, restrict, or cancel any account, booking, or listing for breach of these terms, fraud, abuse of complaints/refunds, or for security or regulatory reasons.
To the extent permitted by law, the user or owner agrees to indemnify and defend Lodging.ae against reasonable claims, losses, or expenses arising from breach of these terms, the property itself, or unlawful use of the platform.

11. Liability Limits and Force Majeure

To the maximum extent permitted by law, the platform and its services are provided on an availability basis, and Lodging.ae is not directly responsible for utility outages, owner/neighbour conduct, weather, government restrictions, payment-provider outages, or other circumstances beyond reasonable control.
Nothing on this page shall be interpreted as excluding or restricting any right or protection that applicable law does not allow to be excluded or restricted.
Except where the law expressly requires otherwise, Lodging.ae’s aggregate direct liability for a specific booking shall not exceed the fees actually retained by the platform for the booking in dispute.

12. Complaints, Governing Law, and Disputes

For any complaint or claim, you should provide the booking number, relevant details, and available evidence through the support channels below so that we can attempt handling and preserve a record.
We prefer to attempt good-faith resolution within a reasonable period before court proceedings or arbitration where applicable.
These terms are governed by the laws of the United Arab Emirates, and Dubai courts shall have jurisdiction unless applicable law or a competent authority requires otherwise. This does not limit any mandatory right to file a complaint with a competent official authority.

13. Changes to These Terms

Lodging.ae may update these terms, policies, fees, service descriptions, or reward programs at any time, and the version published on the site takes effect from its stated effective date.
If a booking has already been confirmed, new amendments are interpreted so as not to override what was accepted at the time of booking except where required by law or by safety/compliance obligations.

14. General

All Lodging.ae content, including text, graphics, logos, and software, belongs to Lodging.ae or its licensors and may not be used without permission.
If any provision of these terms is found invalid or unenforceable, the remaining provisions stay in full force.
These terms, together with the Privacy Policy and the Cancellation & Refund Policy, form the entire agreement between you and Lodging.ae regarding use of the platform.

Contact and Complaints

If you need to document a complaint or inquiry relating to these terms, a booking, or a claim, use the following contact details and include the booking number where available.

Email info@lodging.ae

Mobile / WhatsApp +971 502305320

Licensing and Accreditation View license page

Important

This wording is intended to organize the contractual relationship, reduce disputes, and increase transparency, but it cannot guarantee prevention of all claims or official actions in every case. A licensed UAE legal adviser should review it before you rely on it as a final high-risk legal instrument.