Privacy Policy
This policy explains how Lodging.ae collects, uses, shares, and stores personal and operational data when you use the platform, the app, booking services, listing services, or support channels.
Privacy Policy
Last updated: March 2026
Lodging.ae respects your privacy. This policy explains how we collect, use, store, and protect your personal information. By using our platform, you consent to the practices described in this policy.
1. Information We Collect
- Personal Information: Name, email, phone number, address, and identification details when you create an account or make a booking
- Payment Information: Credit card details and bank account information (processed securely via third-party payment processors — we do not store full card numbers)
- Booking Information: Dates, property preferences, booking history, and communications
- Usage Data: Browser type, IP address, pages visited, device information, location data, and browsing patterns for improving our services
- Communication Data: Messages, inquiries, and feedback you send us via WhatsApp, email, or the platform
2. How We Use Your Information
- Process and confirm your bookings
- Send booking confirmations, reminders, and updates via WhatsApp, SMS, and email
- Process payments and refunds
- Manage your cashback wallet and loyalty rewards
- Improve our platform, services, and user experience
- Send promotional offers, personalized recommendations, and marketing communications (you can opt out at any time)
- Conduct analytics, research, and performance monitoring
- Prevent fraud, unauthorized access, and illegal activities
- Comply with legal and regulatory requirements
- Any other purposes reasonably related to our business operations
3. Information Sharing
We may share your information in the following circumstances:
- Property Coordination: Necessary booking details are shared with property owners to facilitate your stay. The extent of information shared is at Lodging.ae's discretion
- Payment Processors: Third-party payment providers for secure payment processing
- Service Providers: Third-party providers that assist us in operating the platform, analytics, marketing, and customer support
- Legal Requirements: When required by UAE law, government authorities, or to protect Lodging.ae's rights and interests
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business
We do not sell your personal information to third parties for their marketing purposes.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and applicable legal requirements.
5. Data Security
- SSL/TLS encryption on all pages
- PCI DSS compliant payment processing
- Secure data storage with access controls
- Regular security monitoring
While we implement reasonable security measures, no method of electronic storage or transmission is 100% secure. Lodging.ae cannot guarantee absolute security of your data and shall not be liable for any unauthorized access resulting from circumstances beyond our reasonable control.
6. Your Rights
- Access your personal data (subject to verification)
- Request correction of inaccurate information
- Request deletion of your account and data (subject to legal retention requirements)
- Opt out of marketing communications
Requests are processed at Lodging.ae's discretion and in accordance with applicable laws. We may decline requests that are unreasonable, repetitive, or that would compromise the security or privacy of others.
7. Cookies & Tracking
We use cookies, pixels, and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and deliver targeted advertising. By using our platform, you consent to the use of these technologies. You can manage cookie settings in your browser, but disabling cookies may affect functionality.
8. Third-Party Links
Our platform may contain links to third-party websites. Lodging.ae is not responsible for the privacy practices or content of those websites.
9. Children's Privacy
Our platform is not intended for individuals under 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
Lodging.ae reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes take effect immediately upon publication on the platform. Your continued use of the platform constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
11. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates and the applicable data protection regulations.
12. Contact Us
For privacy-related inquiries:
WhatsApp: +971 56 849 4470
Email: info@lodging.ae
Lodging.ae — Licensed by Dubai Department of Economy & Tourism | License No. 1186255
This policy applies to the website, app, communications, messages, and services connected to Lodging.ae. By using the platform, you acknowledge the data processing required to provide the services, while retaining any mandatory rights granted by applicable law.
1. What Data We Collect
- Identity and contact data such as name, email, mobile number, address, country details, language, and account preferences.
- Booking and transaction data such as stay dates, property details, payment method, status, and records linked to booking, acceptance, and refunds.
- Owner/operator data such as listing information, ownership details, calendar data, bank account details, contact methods, photos, and operational notes.
- Technical and analytical data such as IP address, device type, browser, session information, clickstream, referral/attribution data, cookies, and performance logs.
- Communication and content data such as WhatsApp/email/support form messages, calls, reviews, images, and attachments you provide to the platform.
2. How We Use Data
- To create accounts, process bookings, confirm payments, coordinate access, and send notices, documents, and post-booking messages.
- To verify identity, prevent fraud and misuse, manage complaints, refunds, disputes, and recover due amounts or fees.
- To operate the platform, improve search, pricing, and user experience, analyze performance, monitor incidents, and respond to risks, crises, or requests from competent authorities.
- To run loyalty, coupon, and permitted marketing programs, while allowing you to opt out of or reduce marketing messages where available.
3. Who We Share Data With
- With the corresponding owner/operator or guest to the extent needed to perform the booking, communicate, arrange access, or resolve related claims.
- With payment, invoicing, email, messaging, hosting, analytics, support, and technical/professional service providers who help us operate the service.
- With official, judicial, regulatory, or security authorities when required by law or to protect rights, safety, compliance, or anti-fraud objectives.
- If the business is restructured, assets are sold, or a merger occurs, data may transfer to the legal successor subject to continued use consistent with this policy or applicable law.
4. Payments and Sensitive Data
- Card and payment details are processed through authorized providers such as Stripe, Tabby, Tamara, or suitable banking/operational channels, and we do not undertake to store full card details in our own systems except to the extent technically required and permitted by the provider.
- We may retain verification data, payment outcomes, banking references, amounts, refund/chargeback states, and risk reasons for accounting, compliance, and dispute-management purposes.
5. Cookies, Tracking, and Analytics
- We use cookies, sessions, and analytics tracking to enable login, store language/currency preferences, improve performance, measure campaigns, and understand visit and booking sources.
- You can modify browser or device settings to limit some types of tracking, but disabling essential elements may affect site functionality or the booking experience.
6. Data Retention, Security, and Transfers
- We retain data as long as necessary to perform services, comply with law, maintain accounting records, defend claims, or manage accounts, reviews, and post-booking operations.
- We implement reasonable technical and organizational measures to protect data from unauthorized access, loss, or unlawful use; however, no electronic system can be guaranteed to be perfectly secure.
- Some data may be processed or stored inside or outside the UAE by trusted service providers, payment providers, or cloud tools as required for operational or legal reasons.
7. Your Choices and Rights
- You may request updates or corrections to your data and access certain account/booking information through your account area or by contacting support.
- You may request to stop or reduce marketing messages and request deletion or restriction of certain data where this does not conflict with legal obligations, evidentiary needs, anti-fraud controls, or transaction safety.
- We may require identity verification before fulfilling certain privacy-related requests in order to protect accounts and rights.
8. Children and Minors
- Booking and listing services are generally not intended for minors acting independently, and a booking must be made by a person with legal capacity or a duly authorized representative.
- If we learn that a minor’s data has been collected in an inappropriate manner, we may restrict the account, delete the data, or request additional consent/documentation.
Privacy Contact
For inquiries or requests concerning data access, correction, objection, or complaints, contact us using the details below and specify the type of request together with any relevant booking or account reference.
Policy Updates
We may update this policy when our services, operational processes, regulatory requirements, or technical processing methods change. Continued use of the platform after publication of an updated version is treated, to the extent permitted by law, as acknowledgment of that updated version.
