Privacy Policy - Lodging
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Privacy Policy

Privacy Policy

Last updated: March 2026

Lodging.ae respects your privacy. This policy explains how we collect, use, store, and protect your personal information. By using our platform, you consent to the practices described in this policy.

1. Information We Collect

  • Personal Information: Name, email, phone number, address, and identification details when you create an account or make a booking
  • Payment Information: Credit card details and bank account information (processed securely via third-party payment processors — we do not store full card numbers)
  • Booking Information: Dates, property preferences, booking history, and communications
  • Usage Data: Browser type, IP address, pages visited, device information, location data, and browsing patterns for improving our services
  • Communication Data: Messages, inquiries, and feedback you send us via WhatsApp, email, or the platform

2. How We Use Your Information

  • Process and confirm your bookings
  • Send booking confirmations, reminders, and updates via WhatsApp, SMS, and email
  • Process payments and refunds
  • Manage your cashback wallet and loyalty rewards
  • Improve our platform, services, and user experience
  • Send promotional offers, personalized recommendations, and marketing communications (you can opt out at any time)
  • Conduct analytics, research, and performance monitoring
  • Prevent fraud, unauthorized access, and illegal activities
  • Comply with legal and regulatory requirements
  • Any other purposes reasonably related to our business operations

3. Information Sharing

We may share your information in the following circumstances:

  • Property Coordination: Necessary booking details are shared with property owners to facilitate your stay. The extent of information shared is at Lodging.ae's discretion
  • Payment Processors: Third-party payment providers for secure payment processing
  • Service Providers: Third-party providers that assist us in operating the platform, analytics, marketing, and customer support
  • Legal Requirements: When required by UAE law, government authorities, or to protect Lodging.ae's rights and interests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business

We do not sell your personal information to third parties for their marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and applicable legal requirements.

5. Data Security

  • SSL/TLS encryption on all pages
  • PCI DSS compliant payment processing
  • Secure data storage with access controls
  • Regular security monitoring

While we implement reasonable security measures, no method of electronic storage or transmission is 100% secure. Lodging.ae cannot guarantee absolute security of your data and shall not be liable for any unauthorized access resulting from circumstances beyond our reasonable control.

6. Your Rights

  • Access your personal data (subject to verification)
  • Request correction of inaccurate information
  • Request deletion of your account and data (subject to legal retention requirements)
  • Opt out of marketing communications

Requests are processed at Lodging.ae's discretion and in accordance with applicable laws. We may decline requests that are unreasonable, repetitive, or that would compromise the security or privacy of others.

7. Cookies & Tracking

We use cookies, pixels, and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and deliver targeted advertising. By using our platform, you consent to the use of these technologies. You can manage cookie settings in your browser, but disabling cookies may affect functionality.

8. Third-Party Links

Our platform may contain links to third-party websites. Lodging.ae is not responsible for the privacy practices or content of those websites.

9. Children's Privacy

Our platform is not intended for individuals under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

Lodging.ae reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes take effect immediately upon publication on the platform. Your continued use of the platform constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

11. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates and the applicable data protection regulations.

12. Contact Us

For privacy-related inquiries:
WhatsApp: +971 56 849 4470
Email: info@lodging.ae

Lodging.ae — Licensed by Dubai Department of Economy & Tourism | License No. 1186255

Right to Modify

Lodging.ae reserves the right to modify, update, or change these terms, policies, pricing, fees, commission structures, cashback rates, loyalty program benefits, and any other aspects of its services at any time and at its sole discretion, without prior notice. Continued use of the platform after any modifications constitutes acceptance of the updated terms. Users are encouraged to review these policies periodically.

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