1.  Information We Collect

 

We collect information about you that you provide to us when using the Site, such as your name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay, and your account password for accommodation reservations. 

By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device's operating system, application version, language settings, and pages that have been shown to you.

If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.

If you participate in the program, we may collect limited additional information about your stay from the accommodation. When you make a reservation, our system registers through which means and from which websites you have made your reservation.

We may also collect certain information through cookies, tags, and similar technologies. If you need to get in touch with our customer support team or reach out to us through other means (such as through social media, or communicating with your accommodation through us), we will collect the information you may choose to provide through such contact. If you submit reviews regarding your accommodation or other ancillary services available on our website through us, we will collect information from you included in your reviews, including your first name and country of residence.

You can decide to participate in our referral programs or other promotions, and doing this will also mean providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the Sites or our various communications platforms. Where you are making a booking with other guests whose details you provide to us as part of your reservation, or if you make a booking on behalf of someone else, it is your responsibility to ensure that the person or people you have provided personal information about are aware that you have done so, and have understood and accepted how Lodging uses their information (as described in this Privacy Policy).

Accommodation partners may share information about you with us too. this may happen if you have questions about your pending booking or if disputes arise regarding your booking.

2.      How We Use the Information We Collect

We may use information collected through the Site to:

•Provide you with the requested services, such as creating a user account, processing, and confirming your reservation, and communicating with you about services requested (e.g., pre-reservation or post-booking chat support (excluding credit card number), special requests, cancellations, rewards when applicable.

•Send your email marketing communications about products and services that may be relevant to you.

•Conduct surveys or provide you with information about our services on our Site or on other websites you may visit.

•Maintain and improve the Site, tailor the user experience (including indicating/providing advertisements about products and our services or third parties that may be relevant to users or that users may be interested in), and for internal training.

•Protect the security of you and the Site.

•Exercising a right or obligation conferred or imposed by law, including responding to requests and legal demands.

When you make a reservation on one of our business partners’ websites or apps, we may also receive certain information such as your name and reservation information, including the accommodation reserved, to process your reservation and identify which channel your reservation has originated from.

During calls with our customer support team, live listening may be done, or calls may be recorded for quality and reference purposes which includes the usage of the recordings for the handling of claims, training, and fraud detection purposes. If you would prefer that your call was not recorded, you can opt out by stating this, or by hanging up. Call recordings are kept for a limited amount of time and automatically deleted thereafter unless Lodging has a legitimate interest in keeping such recordings for a longer period, including for fraud investigation and legal purposes.

If you have not finalized a reservation online, we may send you up to two reminders to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for accommodation again or fill in all the reservation details from scratch. These reminders are one-time only communications and reservation information used for such reminders will be deleted from our systems in accordance with our data retention policy detailed below.

Please note that the confirmation emails and text messages sent after your booking are not marketing messages. These messages are part of your accommodation reservation process. Respectively, they contain information for you to check in at your booked accommodation and a separate invitation to complete the guest review form. You will continue to receive them, even if you have opted out of our marketing messages. Similarly, opting to receive Price Alerts will not affect any other choices you have made regarding receiving communications from us. If you elect to receive Price Alerts, you will be able to opt out of receiving the same by clicking on the “turn off price alerts” or a similar message found in the Price Alert sent to you.

As mentioned above, if you are completing the booking for another person who.

will stay at the reserved accommodation, you also have the option to insert the guest’s email address for the purpose that the guest will receive the reservation. confirmation and a separate invitation to complete a guest review Communications on the Site.

We offer you and accommodation partners various means to communicate about accommodations and existing reservations, directing the communications through the Site. You can contact us with questions about your reservation or about your accommodation via the Site, and via other channels that we may make available.

We may access communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; and customer engagement, including providing you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, or spam, or may pose a risk to you or accommodation partners, us, or others. Note that all communications sent or received using the Site’s communication tools will be received and stored by us. Business partners through whose platform you made the reservation and accommodation partners may choose to communicate with you directly via email or other channels that we do not control.

 

3.Mobile Devices

 

With your consent, we may send you push notifications with information about your reservation, guest reviews, potential future stays, or as part of any Lodging programs that you participate in, including coupons. You may grant us access to your location information or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions on your mobile device to understand how to change the settings and enable the sharing of such information or the receipt of (or opt out of receiving) push notifications. Different device operating systems may have different default settings, so please familiarize yourself with such settings governing push notifications.

 

4.Sharing Your Information

 

In connection with your visit to our Site and use of our services, we may share your information as follows:

•Travel Suppliers include accommodation properties (e.g., the specific accommodation that you have requested us to reserve) and who fulfill your travel reservations. These suppliers may contact you as necessary to obtain additional information about you, facilitate your travel reservation including communicating with you prior to arrival about your upcoming stay, or respond to a review you may submit in accordance with their own independent privacy policies.

•Third Party Service Providers who provide data processing services to us (for example web hosting), or who otherwise process personal information for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our third-party service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.

•Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on our Sites. You can tell when a third-party business partner is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we will on occasion share your personal information with those partners. Examples of business partners would be (i) a third-party loyalty program that you will earn points for, through a booking, or (ii) a third-party tour or activity provider that we share information with in connection with tours/activities you book through our Site.

•Our Affiliated Group Companies - our affiliated (group) companies who have access to this information with our permission and who need to know or have access to this information in order to: perform the service requested by you (including to make, administer, and manage reservations or handle payments, "single sign-on", and customer service); analyze how you use our independent and affiliated platforms, improve and provide new and personalized offers, products and services, and marketing; detect, prevent, and investigate fraudulent transactions and/or activities, other illegal activities, and data breaches; internal (audit/compliance) investigations; or as otherwise required or permitted by applicable law.

•Where Required or Permitted by Law - such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants, or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of Lodging, our users, or others.

•Business Reorganization - such as part of any sale, assignment, or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.

We provide appropriate protections for such sharing as required by applicable law to prohibit third parties from using your information for their own purposes and to address the security and confidentiality of your information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your information to third parties without your consent.

 

5.      Country-Specific Privacy Rights

 

privacy rights in the respective countries.

under each country's consumer privacy law. We provide specific disclosures about how we use and disclose your information. This section covers how we have collected, used, disclosed, and otherwise processed your personal data over the past 12 months, as well as additional rights you may have in relation to your personal data. This section does not reflect our processing of personal data where an exception under consumer country law applies.

6.      Cookies

 

Our Site may use and allow third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces ("APIs"), and other technologies (collectively, "Cookies") on our Site that may collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the basic functions of the Site, such as to keep you logged in while you visit our Site (“Functional Cookies”), while other Cookies are used to provide you with a better user experience.

7.       Opting Out of Marketing Communications from Us

 

You can opt out of receiving marketing communications from us at any time by using the "Unsubscribe" link in each newsletter or communication, or through your Lodging account (if you've created one) - the email subscriptions settings are under "Profile".

 

8.       International Transfers

 

In connection with the purposes described above, your information may be stored in locations outside of your home country, which may have different standards of data protection than your home country. We provide appropriate protections for cross-border transfers as required by law for international data transfers, including information transferred to third parties, and where necessary, we may also obtain your consent.

 

9.      Information from Other Partners

 

On occasion, affiliated entities, business partners, or other third-party providers may share information with us. we may collect information from you such as your username, and other information made available to us via such services, or – another example – your credit card issuer might, via Visa or Mastercard, provide us with your new card details, when the card we have on file is replaced. In general, your ability to provide such information is through the service provider themselves and you can change those settings in your account settings of the relevant service provider. In general, we may work with our partners to improve and personalize your use of our website in accordance with this policy.

10.   Updates to Privacy Policy

 

On occasion, Lodging may revise this Privacy Policy to reflect changes in the law, our information collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. Lodging will also prominently post such material changes prior to implementing the change and ask for your consent if required by law.

11.   Links to Third Party Websites

 

We may provide links to other websites that are not owned or operated by us ("Third Party Websites"). When you use a link online to visit a Third-Party Website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use, and security practices of the linked Third-Party Website before providing any information on that website.

12.   Additional Considerations

 

A Special Note About Minors, Our Site is not directed to minors under the age of 18. Where required by applicable law, we may ask for certain information about children from parents or guardians to process a booking or provide other services. If you are a parent and believe we may have inadvertently collected personal data from a minor, please notify us, and we will remove that personal data and unsubscribe that minor from any of our electronic marketing lists. Minors can normally accompany their parent(s) or legal custodian(s) who have booked accommodation unless prohibited by an accommodation property's policies.

 

13.   Contacting Us

 

If you have any questions about this Privacy Policy or our privacy practices, please contact our Lodging Data Governance Officer by email.