Refund Policy

By making a reservation through our website, you accept and agree to the relevant accommodation booking terms, including the cancellation policies and no-show policies applicable to that reservation.

If you, as a guest, decide to cancel your reservation, the refund you will generally receive will be determined according to the cancellation policy in place on Lodging, as agreed upon with its partners and property owners, and as follows:

 

Cancellation Timeframes	Refund Percentage of Booking Value
Seven (7) days as a maximum.	A nominal cancellation fee may be deducted (100%).
Less than seven (7) days and within 24 hours prior to the booking time.	A nominal cancellation fee may be deducted (50%).
Less than 24 hours prior to the booking time.	0%

 

Cancellation Policy:

 

The cancellation time is calculated from 12:00 PM on the same day as the booking date. For example, if the booking is canceled before 12:00 PM on the day before the booking date, 50% of the booking value will be refunded. If the booking is canceled after 12:00 PM on the day before the booking date, 0% of the booking value will be refunded.

Some accommodations offer free cancellation within less than seven days of the booking date as an additional feature provided to the guest. In this case, the accommodation's cancellation policy will apply to your reservation, so we recommend carefully reading the accommodation's cancellation policy before making a booking.

If the guest does not show up at the specified booking time at the accommodation, the full booking amount will be deducted. In case the guest cannot arrive within the specified time frame due to force majeure circumstances beyond their control, they must notify the accommodation, and the accommodation will consider adjusting or canceling the reservation or refunding the booking amount. Please review the general cancellation and no-show policies for each accommodation on the website, which can be found on the accommodation's information pages under "Booking Terms" or "Booking Policies" or similar headings, as well as the booking amount. Please note that you may be charged for cancellation according to the accommodation's specific cancellation and no-show policy. If you fail to check in at the accommodation at the specified time on the day of your booking and do not notify them, you may not be eligible for a refund based on the accommodation's terms and conditions.

Regardless of the accommodation's cancellation policy, lodging reserves the right to deduct any other fees incurred due to the cancellation, such as service fees, bank charges, administrative fees, etc.

Many accommodations have specific policies regarding children, accompanying guests, or pets. As mentioned above, it is strongly advised to check with customer service or the accommodation itself for their specific policies.

Special Needs: If you have special needs (e.g., wheelchair-accessible room), you must contact the accommodation to verify that these special needs can be accommodated. Please note that special requests are subject to availability, and Lodging does not guarantee their fulfillment. If the accommodation cannot meet your special needs, your booking may be subject to refund, cancellation, or modification as per the accommodation's applicable policy. If available, your special request will be confirmed upon arrival. Lodging will not be responsible for any damages or costs you may incur if the accommodation does not meet your special needs.

 

About Lodging Price Alerts:

 

You can subscribe to alerts with Lodging on our website. We will send you notifications for offers and prices when they change at the accommodation during the specified time on the website. The type of price alert you receive depends on the platform you use: via email when subscribing from the Lodging website or through the mobile app.

 

About Promotional Offers:

 

Lodging may occasionally offer promotional prices, vouchers, promotional codes, coupons, discounts, and special offers ("Promotional Offers"). Unless explicitly stated otherwise, Promotional Offers cannot be combined.

 

About Promotional Codes and Coupons:

 

A valid promotional code or coupon must be applied on the payment page to be applied to your booking.

Unless specified otherwise, promotional codes and coupons do not apply to local taxes, service fees, and additional charges.

Some accommodations may exclude promotional codes and coupons.

Unless specified otherwise, promotional codes and coupons are not transferrable, cumulative, and cannot be combined with other offers, rewards, or loyalty programs.

Promotional codes and coupons cannot be redeemed for cash, credit, or other products.

In case of reservation cancellation, the promotional code or coupon does not have cash or refund value.

Some promotional codes or coupons may be available only in specific regions or for residents of specific regions.

Lodging reserves the right to discontinue the use of promotional codes or coupons by users if they are considered to have misused them.

Lodging reserves the right to change the terms without prior notice.

In case of any dispute, Lodging's decision will be final.